Every Ofgem authorisation condition that applies to your networks, with the evidence, the sign-off and the reporting deadlines. Appoint your managing agent and contractors: each firm sees only its own work, and the sign-off stays with you.
Ofgem registration deadline: 26 January 2027
Caldora in 3 steps · 1 minute
For the companies Ofgem holds responsible, and for the managing agents and contractors who do the work.
Answer a few questions about each network and Caldora works out which of the 29 Ofgem authorisation conditions apply: your role, who you supply, cooling, district network feeds and co-operators.
A checklist for each condition, evidence filed once across every network it covers, and a sign-off that records who signed and when. Every upload and deletion is logged.
Appoint each firm for its service. It sees only the networks and conditions it works on for you; the conditions and the sign-off stay with you, and ending an appointment ends its access at once.
Who sees what →Ask a firm for a document. It answers in Caldora, the document is filed against the right condition, and you accept it.
Ofgem's 138 reporting obligations in three lanes (registration, regular data returns and notifications), with deadlines in a daily email and a readiness checklist. You submit to Ofgem yourself.
Complaints tracked against B4, incidents with Ofgem notification and properties affected, the priority services register, and corrective actions closed when the issue is resolved.
Upload networks from a spreadsheet, see every network and who is appointed on it in one view, and export the key service providers list condition A14 asks for.
AI checks your evidence against the condition and suggests what to fix; it advises and never changes a status. Board packs in PowerPoint, a PDF summary and a full audit pack.
The platform and database run in London; evidence files are stored in the EU. Require two-step sign-in for your whole organisation, and give outside advisers access limited to some networks with an end date.
189 Word and Excel templates written against the 29 authorisation conditions: policies, procedures, registers, logs, customer letters and training packs. Each one sits on the condition it serves.
The documents it needs are listed, each with its template.
It arrives with your organisation's name, address and logo on the cover.
Caldora files it against the condition, ready for sign-off.
DOC-B04-01Complaints Handling ProcedureWORDDOC-B04-02Complaints LogEXCELDOC-B04-03Energy Ombudsman Membership ConfirmationWORDDOC-B04-04Complaints Handling Work InstructionWORDDOC-B04-05Complaint Acknowledgement LetterWORDDOC-B04-06Complaint Interim Update LetterWORDDOC-B04-07Complaint Final Response LetterWORDDOC-B04-08Energy Ombudsman Referral LetterWORDDOC-B04-09Compensation Payment Cover LetterWORDDOC-B04-10Compensation Payment RegisterEXCELDOC-B04-11Voluntary Payment RegisterEXCELDOC-B04-12Quarterly Complaints Summary TemplateWORDDOC-B04-13Energy Ombudsman Annual Performance StatementWORDDOC-B04-14Citizens Advice Referral Arrangements RecordWORDCaldora Compliance is built around the Ofgem authorisation conditions and Ofgem's regular data reporting, from the text Ofgem published.
29 conditions covering fair pricing and cost allocation, financial resilience, continuity, billing, complaints, priority services, operator conduct and security of supply, plus 138 Ofgem reporting obligations.
Section A applies to every authorised person, Section B to suppliers and Section C to operators. Answer a few questions about each network (your role, who you supply, whether it supplies cooling or is fed from a district network) and Caldora works out which conditions apply.
Ofgem authorises the operator or supplier. A managing agent, billing company or maintenance contractor can do the work, but the responsibility for compliance, and any penalty, stays with the authorised company. Caldora is the record that shows Ofgem who did what.
Caldora Compliance is built around the 29 Ofgem heat network authorisation conditions and Ofgem's 138 regular data reporting obligations. It works out which conditions apply to each network, holds the evidence and sign-off for each one, and lets the duty holder appoint managing agents and contractors who see only their own work.
Yes. The Compliance Document Library holds 189 Word and Excel templates mapped to the Ofgem authorisation conditions. Each condition lists the documents it needs with a template for each, branded with your organisation's details when you download it.
Yes. Each firm is appointed for a service on named networks and sees only the conditions and records it works on for the duty holder. The conditions themselves stay with the operator or supplier Ofgem has authorised. Only the duty holder's own people sign conditions off, and ending an appointment ends the firm's access at once.
Not yet. The Heat Network Technical Assurance Scheme is still a government proposal: DESNZ consulted from 21 January to 15 April 2026 and expects to publish its response in early 2027. Caldora will add the HNTAS requirements once the final standards are published, and its regulatory change monitor watches the government's HNTAS pages in the meantime.
From £1,999 + VAT per network per year.
No. Caldora tracks what Ofgem needs and when, and produces a readiness checklist, but you submit through Ofgem's own service.
Book a short call and we'll walk you through your Ofgem position on your own networks. Registration closes 26 January 2027.
From £1,999 + VAT per network per year
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The regulations, in full and in plain English. Free to read, no account needed.
Ready to register? How to register a heat network with Ofgem · Managing agents and contractors · HNTAS: what is proposed · How to choose compliance software · Integrations and API