Social Obligations Reporting
Suppliers of heat to domestic consumers. Section B applies where heat is supplied to domestic consumers. A network serving only non-domestic consumers is not subject to it.
What this condition requires
Provide Ofgem, Citizens Advice, Citizens Advice Scotland and Consumer Scotland with the information Ofgem specifies (12.1). That information may in particular include the number of Domestic Consumers using Prepayment Meters and the other matters listed in 12.2. It must be provided in the form of a statistical record, with the content and presentation Ofgem specifies (12.3). This is a distinct reporting obligation to named consumer bodies as well as the regulator, and is separate from the regular data reporting required through A9.
The condition in full
Reproduced from Ofgem’s Heat Network Authorisation Conditions decision, January 2026, Appendix 2.
12.1 The authorised person must provide the Authority, Citizens Advice, Citizens Advice Scotland and Consumer Scotland with information specified by the Authority in guidance relating to matters that it reasonably considers are relevant to the authorised person's dealings with its Domestic Consumers and/or (as applicable) any occupants of Domestic Premises supplied by the authorised person.
12.2 The information referred to in 12.1 may, in particular, include information about:
12.2.1 the number of the authorised person's Domestic Consumers using each method of payment for Charges;
12.2.2 failures by the authorised person's Domestic Consumers to pay Charges by the date on which the payment was due;
12.2.3 Disconnections carried out by the authorised person;
12.2.4 the provision by the authorised person of energy efficiency information; and
12.2.5 the services offered by the authorised person to persons on its Priority Services Register and the number of persons who are listed on that register.
12.3 The information provided by the authorised person under 12.1 must be in the form of a statistical record having such content and being presented in such a format and at such intervals of time as the Authority may from time to time specify for this purpose following consultation where relevant with the authorised person, Citizens Advice, Citizens Advice Scotland and Consumer Scotland.
118 Decision Heat networks regulation: authorisation conditions
SECTION C: Conditions applicable to authorised persons carrying on the regulated activity of operating
119 Decision Heat networks regulation: authorisation conditions
Does this apply to you?
Section B applies where heat is supplied to domestic consumers. If every consumer on your network is non-domestic, this condition does not apply. The registration checker works out your full set in a few questions. Registration closes on 26 January 2027.